Keeping in touch using technology

‘Checking in’ is a challenge when people are working remotely, so using technology to create opportunities to interact online can be helpful. For example, ‘virtual coffee breaks’ using Zoom, Teams or similar applications can work well. The ‘Fika’ approach and other techniques such as Schwartz rounds (see KFP5 Wellbeing) can also be adapted for online use to help people feel connected.

It is important to schedule the break, as colleagues are not going to bump into each other accidentally. A strong internet connection and a quiet background (or a headset) will help you hear each other. Bringing your own coffee is essential. And, consider the creative use of icebreakers to help get conversations started.

But remember, the use of virtual technology for communication is most effective if people have previously met face to face. Leaders should ensure that systems are in place to ensure that new starters are well integrated into the team and receive appropriate emotional (as well as informational) support. Guidance on signs of struggle for people who are working remotely can be found in KFP5 Wellbeing).